Freshsales

What is Freshsales?

Freshsales is the sales CRM from Freshworks, the company behind Freshdesk and Freshservice. It is priced per user in three plans (Growth, Pro and Enterprise) and includes chat, email and phone on its entry plan. Freddy AI Agent is available as a usage-based add-on.

Who should use Freshsales?

• Business size: Freshworks positions Growth for startups and SMBs, Pro for growing and mid-sized businesses, and Enterprise for mid to large businesses.
• Team type: sales teams that want calling, email and chat in the CRM, and companies already using Freshworks support tools.
• Budget: the lowest listed entry price among the six CRMs we compared, though key sales automation starts on Pro.

Features and capabilities

• Growth: Kanban view, contact lifecycle stages, chat, email and phone, email templates, custom fields and basic workflows.
• Pro: adds contact scoring, deal insights, custom sales activities, territory management and sales sequences.
• Enterprise: adds forecasting insights, field-level permissions, custom modules, a sandbox and audit logs.
• Add-ons on every plan: branded documents ($19 per user/month) and Freddy AI Agent ($49 per 100 sessions).

Freshsales pricing

Freshsales costs $9, $39 or $59 per user per month on annual billing. No free plan was listed when we checked; there is a 21-day trial of the full CRM.

Plan	Price per user/month, billed annually	Positioned for
Growth	$9	Startups and SMBs
Pro	$39	Growing and mid-sized businesses
Enterprise	$59	Mid to large businesses

Freshworks offers a 21-day trial of the full CRM. No free plan was listed on the pricing page on 20 Oct 2026.

Ease of use and implementation

SoftPilot has not tested Freshsales hands-on; this section is based on Freshworks’ published plans.

• Use the full trial: the 21-day trial gives access to the full CRM, which makes it a good time to test Pro features such as sequences before choosing a plan.
• Budget AI by usage: Freddy AI Agent is billed per 100 sessions, so estimate volume before enabling it widely.

Freshsales compared with close alternatives

CRM	Entry plan, annual	Plan with sequences	Trial
Freshsales	$9/user/mo	Pro, $39/user/mo	21 days
Pipedrive	US$14/seat/mo	Growth, US$24/seat/mo	14 days
Zoho CRM	$14/user/mo	Standard (cadences), $14/user/mo	Length not stated

Should you shortlist Freshsales?

Shortlist Freshsales if you want calling, email and chat built into a low-cost CRM, or you already run support on Freshworks.

Look elsewhere if you need sequences and scoring at the lowest price (Zoho CRM Standard and Pipedrive Growth include follow-up automation at lower tiers), or you want a free plan (consider HubSpot or Zoho CRM).

Freshsales FAQs